Last Updated: 05/01/2024

Thank you for choosing Jack & Jill. Please read our cancellation and refund policy carefully before making a purchase.

1. Cancellation Policy: a. Customers may request cancellation of their order/service within any hours/days of placing the order. b. To request cancellation, contact our customer support at jjsmrtkids@rediffmail.com or call 9158641555.

2. Eligibility for Refund: a. Refunds are applicable only for cancellations made within the specified time frame. b. No refund will be provided for cancellations made after the stipulated period.

3. Refund Process: a. Refunds will be processed within 7 business days from the date of the cancellation request. b. The refund will be credited to the original payment method used for the purchase.

4. Non-Refundable Items/Services: a. Some products or services may be non-refundable. This will be clearly communicated at the time of purchase. b. Digital goods, personalized items, or services already rendered may be non-refundable.

5. Partial Refunds: a. In certain cases, partial refunds may be issued based on the condition of the returned item or service. b. Partial refunds will be determined at the discretion of Jack & Jill.

6. Return Shipping: a. For physical products, customers may be responsible for return shipping costs unless the return is due to a mistake on our part. b. Instructions for returning products will be provided by our customer support team.

7. Cancellation Fees: a. Jack & Jill reserves the right to charge a cancellation fee for specific products or services. b. The cancellation fee, if applicable, will be communicated at the time of cancellation.

8. Changes to Orders: a. Once an order is confirmed, changes may not be possible. Please review your order carefully before finalizing the purchase. b. Contact our customer support for any inquiries regarding order modifications.

9. Force Majeure: a. Jack & Jill is not liable for cancellations or delays caused by events beyond our control, such as natural disasters, strikes, or acts of God.

10. Contact Information: If you have any questions about our cancellation and refund policy, please contact our customer support at jjsmrtkids@rediffmail.com or call 9158641555.

11. Governing Law: This policy is governed by the laws of Kolhapur Jurisdiction. Any disputes will be resolved in the courts of Kolhapur Jurisdiction.

By making a purchase with Jack & Jill, you acknowledge that you have read, understood, and agree to abide by this Cancellation and Refund Policy. Thank you for choosing Jack & Jill.