Cancellation/Refund policy
Last Updated: 05/01/2024
Thank you for choosing Jack & Jill. Please read our
cancellation and refund policy carefully before making a purchase.
1. Cancellation Policy: a. Customers may request
cancellation of their order/service within any hours/days of placing the order.
b. To request cancellation, contact our customer support at jjsmrtkids@rediffmail.com
or call 9158641555.
2. Eligibility for Refund: a. Refunds are applicable only
for cancellations made within the specified time frame. b. No refund will be
provided for cancellations made after the stipulated period.
3. Refund Process: a. Refunds will be processed within 7
business days from the date of the cancellation request. b. The refund will be
credited to the original payment method used for the purchase.
4. Non-Refundable Items/Services: a. Some products or
services may be non-refundable. This will be clearly communicated at the time
of purchase. b. Digital goods, personalized items, or services already rendered
may be non-refundable.
5. Partial Refunds: a. In certain cases, partial refunds
may be issued based on the condition of the returned item or service. b.
Partial refunds will be determined at the discretion of Jack & Jill.
6. Return Shipping: a. For physical products, customers
may be responsible for return shipping costs unless the return is due to a
mistake on our part. b. Instructions for returning products will be provided by
our customer support team.
7. Cancellation Fees: a. Jack & Jill reserves the
right to charge a cancellation fee for specific products or services. b. The
cancellation fee, if applicable, will be communicated at the time of
cancellation.
8. Changes to Orders: a. Once an order is confirmed,
changes may not be possible. Please review your order carefully before
finalizing the purchase. b. Contact our customer support for any inquiries
regarding order modifications.
9. Force Majeure: a. Jack & Jill is not liable for
cancellations or delays caused by events beyond our control, such as natural
disasters, strikes, or acts of God.
10. Contact Information: If you have any questions about
our cancellation and refund policy, please contact our customer support at jjsmrtkids@rediffmail.com
or call 9158641555.
11. Governing Law: This policy is governed by the laws of
Kolhapur Jurisdiction. Any disputes will be resolved in the courts of Kolhapur
Jurisdiction.
By making a purchase with Jack & Jill, you
acknowledge that you have read, understood, and agree to abide by this
Cancellation and Refund Policy. Thank you for choosing Jack & Jill.